This guideline on how to check MTN subscriptions stems from the various barrages of complaints this website received concerning disappearing airtime after recharges, airtime missing, and data depletion even when not used.
This overwhelming concern prompted the launch of this tutorial to show and teach you how you can check for subscriptions that are most likely the cause of these unsatisfactory pains.
However, similar or nearly related guidelines on ways to stop missing airtime and cancellation of unwanted MTN subscriptions were earlier published, you may check them out after reading this piece below.
Wisdom is the principal thing, before you go on a mission to cancel all MTN subscription services, I think it is wise you try and know the services you are even subscribed to.
This brings us to one important question that most MTN users suffering from airtime disappearing issues are constantly asking.
How do you know if you are subscribed to anything on MTN!!
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How to check MTN Subscriptions
From experience and available official feedback, there are three main ways to decipher and know the type and sort of subscriptions you are currently subscribed to.
The three means are:
1. Dialing the USSD code
The USSD code to dial to check your MTN subscriptions is *155# ( it was *141*5# before), follow the steps below:
- Dial *155#
- Select option 1 ( view or cancel subscriptions)
- It will now show the active subscriptions you have
- It will be listed and if you click further, you will get more information on each subscription services
All the current and active subscriptions you have will be displayed on the screen.
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2. Using The MTN App
This method fits perfectly into the MTN slogan ‘everywhere you go’; using the MTN App is best used to check any active subscriptions you have. To do that, follow these steps:
Guideline:
- Download and install the MTN App
- Open the App ( internet connection should be active)
- Locate and navigate to the product area
- Click on it and you will see the subscription services you have
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3. Checking Online
Checking your active, pending and all forms on MTN subscription online means you need to visit the official website of MTN and implement the following steps.
Guideline:
- Flip open your phone or PC ( computer)
- Open your favorite web browser ( e.g. chrome, Mozilla, Edge, safari, etc.)
- Visit MTN’s official website i.e. www.mtn.co.za
- Login with your registered login details. This applies if you already have an account on the MTN portal but if not, take 10 minutes and quickly register immediately
- Go to your profile on the MTN portal.
- Navigate and identify the subscription page
- Once on this page, you will see all active and pending subscriptions
- Expand on each service to see and learn more
- By doing this, detailed information like your billing, name of services subscribed to, monthly fees, cancellation options, etc. will be shown to you.
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Conclusion
The overall conclusion is that checking all your subscriptions, either pending or active on MTN using the above three methods is recommended before making hasty decisions to delete these subscriptions.
However, the best and most effective way to know and check these subscriptions is by dialing the USSD code.
