A full 60 days period is required to be able to cancel your Telkom contract. This guideline shows you the steps to take, how to terminate the Telkom monthly contract, the cancellation fee and the possibility of being able to cancel within 7 days are all answered.
Let us get started!!
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How To Cancel Telkom Contract
Basically, there are two ways to get your Telkom contract terminated or cancelled; it is either through the online method or offline, in which case, this guideline will be much more focused on the former i.e the online method.
The following steps are briefs on how to cancel Telkom contract online:
- Go to the official Telkom self service portal at: https://selfservice.telkom.co.za/rococo/public/content/interstitial , chose a package e.g. business or internet or home, click login, then you will be brought to the main registration page or your profile login page
- If you have already registered, just login with your username and password ( your username in most cases is your phone number). However, if you have not registered, just click on the registration aspect and quickly register to get your username and create a password for yourself.
- Once login, you have direct access to your ‘Manage Account” profile. Once there, tap on it and proceed
- Blank boxes will be presented to you, fill in the required information and then upload all necessary required supporting documents
- Click to accept the terms and conditions
- After you click submit, an automatically generated reference number will be made for you. Keep it safe as it is very important
Documents Required To Cancel A Telkom Contract
The following are required documents you need to have handy when you want to terminate your contract, they are:
- Your Valid South Africa ID
- Recent 3 month bank statement
- You current proof of employment ( i.e. letter)
- Current salary slip for the past 3 months till the recent month
Once the four documents are available, then you can proceed with the Telkom contract cancellation process.
Frequently Asked Questions
- Can I Cancel My Telkom Contract Anytime?
The process of cancellation of your Telkom contract can be done anytime, however, it is very much cumbersome, slow and it takes an awful 60 days for it to be done.
This is a great shift from when you want to cancel Vodacom contract and MTN; I am of the opinion that Telkom needs to improve on this services.
The following are some of the lame excuses why it may take up to the stipulated 60 days time frame:
- First Day
This is when you submit the request for cancellation. All other accompanying documents and files is also submitted.
- Day Seven
Telkom starts processing it. During this period, the subscriber receives the usual normal bill for him/her to pay
- Day 30
This is when the cancellation is officially concluded. So you must be very patient and one more last thing;
- Day 60
It is basically a matter of two months, a whole two month for you to cancel your Telkom contract. Anyway, on the 60th day, the final and last bill will be emailed to you, once you pay, then the contract is finally cancelled.
This is not cool at all, wake up Telkom!!
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And,
- Can I Pay Off My Telkom Contract Early?
The short answer is Yes. However, you need to understand that it comes with charges. First is that you will pay cancellation fee and this applies only if you decide to cancel the contract before the end of the contract duration.
Secondly, you need to pay all outstanding balances. This is quite different from Vodacom because with Vodacom, there is some calculation that will be applied.
- What Is Telkom Cancellation Fee?
A one time fee of R809 will be paid regardless of the nature of the contract you were on. This Telkom cancellation fee of R809 has not changed since it was pegged around June 2022.
I encourage you to watch this video:
- How Do I Change My Telkom Contract To Prepaid?
It is easy, kindly follow the steps below to change your Telkom contract to prepaid:
- From your phone, dial *180#
- Scroll through the options, locate the contract and click on it
- Go to tariff and from here, change the tariff
- Confirm and that is all
- Changing the present Telkom tariff to a new tariff is one sure way to change your Telkom contract using the USSD code.
And,
- Do I Get Penalized If A Telkom Contract Is Running?
If a contract is running and you decide to cancel it not allowing it to complete at the set time, then you will pay cancellation fee as a form of being penalized.
- When Will Your Cancelled Telkom Contract End?
It will official end after 2 months i.e 60 days; this time frame is taking into consideration that you have already notified Telkom 30 days prior to starting the cancellation process and you have paid all bills sent to you.
- Telkom Cancellation Form And Process
The process to terminate your Telkom contract starts with the cancellation form and uploading it. To implement these, follow the steps below:
- Visit Telkom self service portal at: https://selfservice.telkom.co.za/rococo/public/content/interstitial , chose a package e.g. business or internet or home, click login, then you will be brought to the main registration page or your profile login page
- If you have already registered, just login with your username and password ( your username in most cases is your phone number). However, if you have not registered, just click on the registration aspect and quickly register to get your username and create a password for yourself.
- Once login, you have direct access to your ‘Manage Account” profile. Once there, tap on it and proceed
- Blank boxes will be presented to you, fill in the required information and then upload all necessary required supporting documents
- Click to accept the terms and conditions
- After you click submit, an automatically generated reference number will be made for you. Keep it safe as it is very important
And,
- How Many Months Is Telkom Contract?
The standard and normal Telkom contract is for a duration of 24 months; rare cases can see a contract going for 36 months.
