Please don’t get it twisted; the first step to cancel any subscription (s) on MTN is to know and check the type of subscriptions you have currently on your phone.
In a world dogged with vague information, this comprehensive guideline takes you on a 2-minute short expose on various ways to stop and unsubscribe from any unwanted content services that may be snuffing the life out of your MTN airtime and data.
How To Cancel Subscription On MTN
As one of the best mobile networks in the country, in competitive extrapolation with Vodacom, where 80% of IT-related career graduates see as one of the best financially rewarding places to work in South Africa, MTN crafted an easy path for you to unsubscribe from all unwanted subscriptions.
The guidelines are:
1. Using USSD Codes
As of September 2022, MTN South Africa’s customer subscriber base is 35.9 million and the beauty of this is that with a simple ussd code of *155#, you can initiate processes to cancel any unwanted subscription.
The ussd code to cancel a subscription on MTN is *155# and this code work for both prepaid and contract customers!!
Guidelines:
- Dial *155# ( it was *141*5# before)
- Select option 1 ( view or cancel subscriptions)
- Click the listed/displayed subscription services
- Select option 1 to cancel and unsubscribe
Once you do this, you will get a message confirming that all active services have been stopped. This truly means you have totally stopped any unwanted WASP subscription services both for now and also for the future.
From experience, using the MTN cancellation ussd code is the best and fastest approach to unsubscribe from all MTN services!!
2. Using MTN App
Though I am not a fan of using the App to unsubscribe from unwanted subscriptions, this may be convenient for you to use and as such, the guideline here will be of great help.
For smartphone owners e.g. iPhone, Huawei, or Android phones; leveraging the use of the App is mostly recommended.
Guideline:
- Go to the Google Play Store and download the MTN App
- After the installation of the App, you will need to register on the MTN App with your ID information and your present MTN number.
- After registration, you will need to confirm the number because an SMS will be sent to your present MTN number. Once you do this, you can then login to the App.
- Go to the My Products tab, choose subscription options
- Go through the displayed subscription located right under the Content Services area.
- Commence with the cancellation by tapping on the subscription services, following the screen instructions, and selecting cancel.
- On the displayed screen, a confirmation message on the cancellation will show. In addition, you will also get a confirmation text message as an SMS that your MTN subscription has been canceled.
3. MTN Subscription Cancellation Online
To stop and cancel specific or all MTN subscriptions online, all you need to do is visit the official MTN website. Follow the steps below
Guideline:
- Go to www.mtn.co.za
- Register for a free MTN account
- The registration online is very similar to the explanation above ( kindly scroll up and read it again)
- After registration, log in to your profile
- Carefully check for ‘Manage services ‘or ‘My subscriptions”
- Select and pick the main subscription you want to unsubscribe from
- Tap on the selected choice to get more full information
- At the base, you will see an option to cancel or just unsubscribe
- Tap and click on the button shown and the MTN subscription cancellation will start
- Accept the terms and click cancel.
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Frequently Asked Questions
In your quest for a formidable path to unsubscribe from all subscriptions on MTN, some important questions pop up. Due to this, the following corresponding answers to each of the questions are listed below
- What are MTN subscription services
MTN subscription services are generally masked as WASP, WASP is an acronym for wireless application service protocols.
Now, while some of these services are from MTN themselves, however, the majority are actually from third-party sources.
I have listed and summarized below some known MTN WASPS services that you may be subscribed to:
- Entertainment News
- Popular Stories
- Weather updates etc.
App Updates
- iGrade
- Target networks
- Mobile Internet Gateway
- Africa spring
- Rate n Date
- SMS portal
- Teleplay communication
- cell discovery etc.
The second frequently asked question,
- How do I Know If I Subscribed To Anything on MTN?
To be honest with you, the only fireproof way for you to know if you are subscribed to any MTN services or WASP is:
- You receive SMS you do not know about
- Strange pop-up messages or alerts start showing their ugly head on your phone screen
- From your phone, call the USSD code *155# to see and know if you are on a subscription package
