How To Block FNB Card Using Cellphone banking With Or Without App

If you have lost your FNB card or whether it is stolen, this guideline shows you how to block your FNB card online or by using cellphone banking with or without an App to stop fraudulent withdrawals.

This guideline is aimed to assist you in implementing an easy approach to quickly stop your active FNB card ( credit or debit) if:

You were either robbed
You misplaced your FNB bank card
Your card got missing etc.

According to NPR, approximately 400 robberies happen every day in South Africa, cutting across the length and breadth of the entire country.

How To Block FNB Card

I have personally been a victim just like many others, in my case, I forgot my ATM card inside the ATM, and in less than 2 minutes of leaving the ATM, I came back and my card was gone. I had to go inside the banking hall to block it, however, almost R3000 was withdrawn already.

So, this tutorial is aimed to fortify you with what to do in case you find yourself being robbed or you probably misplace your FNB atm card.

The following are measures to stop your FNB card and or block it:

1. Call 0875759406

The direct number to call is 087 575 9406; please understand that this number is toll-free ( with or without you having an airtime balance) and you are not going to pay for the minutes used in calling and speaking to the FNB customer service staff.

In most cases, when you are recently robbed, do not panic and do not fight with the thieves because in that latest crime report I mentioned earlier, most murders committed in South Africa are by argument or fighting. To avoid this, let the robbers or the thieves take the card and let them go.

After they are gone, quickly call 087 575 9406 i.e. the FNB stop card contact number, and explain what happened to you and request for the card to be blocked.

As a mark of precaution that you are the owner of the FNB card you want to stop or block, a few security questions will be asked of you and they are:

Your full name
Your ID number
When it was lost or stolen
On a few occasions, they may send you an OTP (one-time pin) to your mobile phone that is linked to your phone. However, if your mobile phone is also robbed or lost, then this option will not asked from you.

This is the first step to help you block your FNB card!!

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2. Going Online

The second best option to block your card is by implementing the online banking method. This is quite easy if you have internet data on your phone to quickly go online.

If you do not have data, just locate any internet cafe nearest to you, buy some browsing time, and access the official FNB online banking platform.

To stop your FNB card online, follow the guidelines below:

Remember your username and password
Now, go to FNB official website at https://www.fnb.co.za/
Fill in your username and password and click on login
Once inside your profile, go to the card
On the card page, go to block or deactivate
That is all and immediately the card will be stopped and no withdrawals can be made.

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3. Using Cellphone Banking

The first thing to be sure of is whether your mobile number is activated for cellphone banking. If it is, good for you, but if not, you need to visit the Capitec branch office nearest to you and get it activated.

This is how to block FNB cards using cellphone banking:

Make sure you are registered and activated for cellphone banking
Flip open your phone and dial the USSD code
The FNB USSD code to block the card is *147#
A prompt-up menu will appear on your phone screen, follow the instructions to block your FNB card

However, one area I would like FNB to work on is the use of WhatsApp to achieve this goal because you can use this micro chatting network to block Capitec cards and it is seamless to use it.

4. On The App

To stop and block your FNB card using the App is a pretty straightforward method, the only challenge is that you need to have active data to be able to connect to the internet.

If you do not have data, you can leverage and connect to any available free wifi near you ( though not advisable for security purposes).

Now, with that explanation, implement the following steps to block your FNB card on the App:

Open your FNB App and login
Once logged in, navigate to the home, from there, click on accounts
Once your account opens, locate and navigate on the pointed arrow
Click on my cards, then from here, go to temporarily block my card
Once you choose this, the card will be stopped and blocked immediately.

Watch this video for more information:

5. Without App

Blocking your FNB card without an App can be done in three ways and they are:

Calling the FNB stop card contact number i.e. 087 575 9406
Going to the FNB online banking platform at https://www.fnb.co.za/
Using cellphone banking by dialing the USSD code *147#

How To Report A Lost FNB Card

In the aftermath of a missing or lost first national bank card, whether it is your debit or credit card, you need to call the support hotline immediately without wasting time.

The FNB hotline for your lost card is 087 575 9406;

From your phone or any phone, dial 087 575 9406
Do not worry whether you have airtime or not, it is free
No matter the time of the day when your card got missing, the hotline support team is always available throughout the day
In addition, if you notice that something is not right about your card e.g. withdrawals not approved by you e.g. fraud, call the number immediately

It is better to quickly call this FNB stop card number immediately rather than going to a physical nearby office and waiting in the queue!!